As we cross the halfway mark in our existing strategy, our thoughts are somewhat inevitably beginning to turn to what comes next – particularly as much of our focus so far has been to get the IFoA ‘fit’ for what follows, whether that is our culture, systems, finances and so on.
Our constant aim is to create and sustain a meaningful and valuable member experience for all of you as individuals and in the profession more broadly, and in a way that enables the IFoA to grow and flourish. The best starting point for this is the feedback you have given us.
Our latest member survey indicates that the improvements you said would make a difference are starting to be recognised – particularly the work we have been doing to improve and modernise in the digital sphere. Free-to-access online events, our new continuing professional development scheme, our move to online examinations, being able to access exam marks online, online Personal and Professional Development (PPD) submission and better PPD account management are improvements that many of you have told us you value.
You also indicated that we are building a strong foundational layer, as there is good alignment between our core strategic priorities and what you value. These include, but are by no means limited to, delivering actuarial education and lifelong learning, regulating members and setting and upholding standards, and promoting the actuarial profession and the value it brings to business and society.
There is always more to do, but this suggests we are doing many of the right things, as they are the things you are telling us you value the most. In a rapidly changing world, getting the basics right is a good foundation to build on.
It gives us some choices for the future, which is a great position to be in – but the way we work through these during the next few years will still need to be based on meeting our members’ needs, however they evolve.
Stephen Mann is the chief executive of the Institute and Faculty of Actuaries
