Pledges made by Association of British Insurers (ABI) members to support customers during the Covid-19 crisis are being extended to the end of October.
Insurers made a number of customer pledges as the UK entered lockdown in March in recognition of the stressful and difficult time facing many households. The pledges were part of a package of support measures offered by the insurance industry which also included policy extensions and donating £84 million to the Covid-19 Support Fund to help those hardest hit by the crisis.
The ABI said office-based workers who are working from home or employees who are driving to their workplace as a result of the pandemic do not need to contact their insurer to update or extend their cover arrangements.
Pet owners who are unable to access veterinary services will not invalidate a pet insurance policy and insurers will continue to be flexible on policy conditions requiring a pet to have a vaccination or health check. The pledge from pet insurers will be reviewed on 30th September.
“Insurers are committed to helping customers throughout these challenging times,” said ABI assistant director Mark Shepherd. “If you are an office-based worker who is working from home or an employee driving to your workplace because of the pandemic you are covered.
“The insurance industry plays a vital role as a final safety net for customers and the extension of these customer pledges demonstrates the industry’s commitment to supporting those impacted by the crisis.”
