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07

TPASsing it forward

Open-access content Thursday 25th June 2015 — updated 9.20pm, Thursday 2nd April 2020

For more than 30 years, The Pensions Advisory Service (TPAS) has been helping ordinary members of the public with their pension problems. Last year, over 100,000 people benefited from our service. That we are able to reach so many is largely due to our network of volunteer advisers. 

These volunteers help in a number of different ways. Some answer questions on our helpline. Others use their technical expertise to support other volunteers. But the majority help by resolving complaints raised by scheme members. Complaints range from simple misunderstandings to complex issues surrounding legislation and practice.

Over 400 pension professionals give their time and expertise for free. We are very fortunate that many actuaries already give their time to assist, but we would love to recruit more. How much time you commit is up to you. We won't swamp you with cases (unless you want us to). We will support you at all times, including mentoring and induction training.

Once you've passed the mentoring stage, ongoing support is available via a section on our website, fellow volunteers, and our team in London. We are confident you would find volunteering rewarding and interesting, and a way to use your skills to help others. 

In the words of Robert Stenlake, formerly an actuary at Bacon & Woodrow, and a volunteer for over 15 years: volunteering for TPAS "is a rewarding way of using my actuarial and pensions knowledge to give something back to the community".

 To find out more, contact Cathy Prenderville on 020 7630 2252 or [email protected]

This article appeared in our July 2015 issue of The Actuary.
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