More than 85,000 people have been helped with their pension problems in the past year, the Pensions Advisory Service said in its annual report, published today.
Some 66,000 took direct action after contacting the free service during a year in which the transformation of the UK pension system continued.
And 96% of people who contacted the telephone helpline said they would recommend the service to family and friends.
Automatic enrolment of employees into pension schemes and the announcement of a new flat rate payment were two of the reasons why people sought advice.
Chief executive Marta Phillips, who will be stepping down in the summer after three years in the job, said: 'Despite the significant changes to the pensions sector over the last year including the introduction of automatic enrolment, our staff and volunteers have responded positively.'
Volunteers from across the pensions industry contributed £10m worth of expert services for the public, the report said. In the austere financial climate, this contribution had been vital to providing high quality independent help and information to the public.
Social media are providing new ways of reaching the public for the impartial service. TPAS said it is backing the government's digital by default strategy by encouraging people to look first at its website for jargon-free information written in plain English before calling the helpline.
Chair Partha Dasgupta said: 'There were more than three million visits to our website in the last 12 months - half a million more than the year before. Adding to our online Ask the Expert sessions, we expect our new online web chats to be popular, offering another way to access our expertise.
'During the year we launched our Facebook page and tweeted for the first time. These social media tools should also help us to access a wider audience.'