I want to echo Matt’s words on the death of Her Majesty The Queen. Her reign provided stability and reassurance in a changing world, and her absence will be deeply felt. We are grateful for the many years of her long reign.
Since 2018, we’ve been working on our value proposition to you, adapting and making changes to the membership experience in response to your feedback.
We’ve been listening to what you’ve said about your experiences at different points on your IFoA journey, collating insights on everything from student surveys to exam feedback, post-event questionnaires to focus group sessions. Above all, our annual member survey is our opportunity to hear directly from you. We’re making efforts to listen not only to the voices of those members on our committees and Council, but to the whole membership.
On the basis of your feedback, we’re rebuilding the IFoA website to help you find the content you need, and to make managing your IFoA account easier. We’re refining our curricula and the means by which we deliver education and support you in your studies. We’re creating learning content that responds to needs you’ve highlighted. We’ve reviewed our regulatory framework and practices so that they better suit the demands of your career. Recently, we’ve relaunched our Virtual Learning Environment, which we’ve rebuilt on the basis of feedback to make learning easier to find and complete online.
A picture is emerging of a membership that is self-reliant, proud and ambitious. You’re busy, focused and discerning. You want the IFoA to support you in your career, but need this to be relevant and timely. You’re concerned about changing economic conditions and working practices, and want us to empower you to take these on.
Hopefully, this is a picture that you can relate to. If it isn’t, let us know – it’s important that we hear the views of all the membership. An opportunity is coming up in November to take part in our short annual survey. I hope that you will all participate to help us put your wants and needs at the heart of what we’re doing.
Stephen Mann is the chief executive of the Institute and Faculty of Actuaries
