At the end of last year, we asked you to complete our annual survey, which helps us to track progress against our promise to become a member-focused organisation. In 2018 and 2021, we conducted in-depth surveys to inform a programme of improvements that is still underway, transforming every aspect of IFoA membership. For the years 2019, 2020 and 2022, we carried out short-form surveys to help keep your voice central to our work, complementing a range of activities and listening exercises with our members and their employers.
What’s in the pipeline
IFoA chief executive Stephen Mann said: “We’ve delivered a new website and a new virtual learning environment, improved online exams, a thought leadership programme and given members free access to online events, as well as providing a broad range of in-person events and conferences. Our thought leadership and policy work is widely recognised and you have my commitment that we will continue to listen, learn and do more for our members.
“We know it will take time for some of this activity to land and be recognised. We have been making big investments in improving member service but much of this is only coming on stream now and over the next year or so, as we have had to fully upgrade our systems.
“There are some major projects delivering over the next 12 months. IFoA communities launched in February, and further improvements to our website, including a new member portal, will be added later this year.
21% response rate
The 6,882 survey responses are a record for the IFoA, suggesting that you increasingly recognise our efforts to listen and react. Response rates are a good indicator of engagement, and the numbers of you taking the time to give us your feedback is much higher than is usual for these listening exercises.
66% usefulness rating
Generally, you feel that IFoA membership contributes to your professional success. While this score rises to 68% for both Fellows and Associates, there is clearly scope for this to be higher.
65% satisfaction rating
This is an improvement on the last short-form survey but there’s still more to do before all the things we are doing really resonate.
“You have told us what is important to you and we are mapping what we do against those requests. In some areas the journey is nearly complete but in others we expect to complete over the next year. Over time I hope these efforts are acknowledged as meeting what members are seeking, and lead to a further uptick in what members are saying about their IFoA experience.”
We offered to donate to the IFoA Foundation in return for your survey responses and you generated a total of £5,478. Our thanks to all who participated.
